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Customer Service

City & Guilds 4421 - Level 2 Award in Principles of Customer Service

Who is the course is for?

This course is for individuals interested in working in the Leisure, Tourism and Hospitality Sector. The Welcome Host Customer Service Training Course helps participants to acquire new customer service and communication skills as well as improving their knowledge of local facilities and services.

On our Customer Service course you will learn how to:

• improve communication skills
• create a positive impression
• deal effectively with difficult situations
• exceed customer expectations
• build repeat business and word of mouth recommendations
• Provide information and advice

You will also be able to understand the industry of hospitality and tourism. The focus of the course is Tourism, Hospitality and Leisure which will create excellent opportunities for the students taking into account the forthcoming 2012 London Games and other events.

Benefits

Students who attend and participate will gain a Welcome Host Badge and Certificate as well as the opportunity to sit the C&G Award 4421 (32201) Qualification.

Customer Service course at Metropole College

Course Enrolment and enquiries:

If you would like to join the Customer Service course at Metropole College or wish to know more information please call on:

+44 (0)20 7403 2842 / +44 (0)20 7241 7100

Alternatively you can send an email to: info@metropolecollege.com